Your organisation will be judged on the way your telephone is answered. Are your phones being answered promptly? Are the calls being dealt with in a satisfactory manner – is the caller happy with the outcome?
Our Telephone Skills training will help your staff understanding the techniques associated with correct answering and we will cover all aspects from answering the call through to ending the call.
The course will cover:
The Customer the Caller
The 4 P’s of Telephoning
Receiving a Telephone Call
Making a Telephone Call
Taking a written message
Passing a verbal message or call
Dealing with a difficult call
Dealing with a complaint
What NOT to say
Exercises and scenario’s (group participation)

All participants that complete the course will receive a certificate

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