How to be professional, pleasant and confident at all times.
Learn how to use your voice so you are heard and understoodHow to remain calm and composed under pressure.
Understanding customer needs.
Dealing with awkward customers on the telephone and face-to-face.
Learn how to remain polite and helpful, even in particularly difficult situations.
Communicating with your customers and your team members.
All participants that complete the course will receive a certificate
Book this course with us