Dealing with Difficult / Angry / Aggressive Patients
We have all come across someone who fits the above – and will continue to do so – but it is how we handle them that is the most important thing and even more important how we learn from it too. But perhaps the most difficult for everyone is the angry patient. This is someone who feels that he or she has been wronged, and is upset and emotional about it.
The importance of being a good supervisor or manager
Managerial effectiveness is a crucial element in the running of any Practice. But being a “good” manager is not just about hitting targets and working for the company – it is all about managing your staff in the most proactive way you can. Leadership is the only way forward. Here are some points that are vital to a Manager to help manage a good and happy team.
Your organisation will be judged on the way your telephone is answered. Are your phones being answered promptly? Are the calls being dealt with in a satisfactory manner – is the caller happy with the outcome. Simple tasks can help this happen...