The philosophy behind the training for receptionists is to underline and highlight in no uncertain terms the importance and value of customer service. An importance that is so often forgotten. First impressions are so important and the receptionist is the Ambassador for your organisation.
Did you know that visitors to your organisation will form an impression within three minutes of entering your building?
Our motivation is to give your Receptionists, Secretaries and Administrators a better understanding of their role and their responsibilities and to support them through the correct procedures working in a busy Reception / Office environment.
Teamwork is essential. Well trained staff are more confident and therefore do a better job.
We fully understand the dedication and hard work that a Receptionist and Administrator does, and understand the balance between staff morale and the business focus of the managers. We believe in investing in quality training for your staff. Well trained staff are more aware, have a finer understanding of customer / patient needs and provide a better service which will in turn fuel customer / patient loyalty as well as staff loyalty.
Our trainers have experience working within Practice, Out of Hours Service, Hospitals (both NHS and Private) having extensive experience in the Reception Areas as Receptionists, Team Leaders and Managers.
Fully qualified, our team are not only passionate about good patient / customer care, they also believe in supporting the Receptionists through our training programmes.
Our training is not only informative but also fun and interesting and our feedback forms tell us that we are delivering the training that the Receptionists want. We like to encourage everyone to interact with the training. We like to keep our training sessions small on average around 12 people to ensure that everyone feels comfortable and feel that they are able to participate. All of our courses are designed at delivering the right training for your Receptionist.