Keep your promise - Phone back when you say you will.
Communication is vital; let people know what is happening at all times. Return their calls, even if it is just to say “I am still dealing with your query”.
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- Our Training Courses can be applied to any industry including the medical and hospitality sectors as we cover a range of courses from data protection, telephone skills, disability awareness and more. Click to find out more about all of our training courses -
The Reception Training course is ideal for new receptionists or those in need of a refresher course.
More information on New Receptionists Training
Reception Training provide training for management too. Managerial effectiveness is a crucial element in the running of any organisation.
Supervisor / Team Leader Training Courses
Reception Training can provide you with the skills to develop training programmes for your own staff.
Contact us for more information
Reception Training have a wealth of knowledge and experience with regards to working within the NHS. They share this in a humorous but informative way, enlightening readers with essential tips on best practice management. - Julie Bissett - Editor Practice Management Magazine
Our aim is to give your Receptionists, Secretaries and Administrators a better understanding of their role and their responsibilities and to support them through the correct procedures working in a busy Reception/ office environment. Your Admin staff are the ambassadors of your organisation, they will give an impression the moment they answer the phone or greet a patient or visitor at the front desk. Get it right and its gives a good impression - getting it wrong is just not acceptable.
These interesting videos by the Cleveland Clinic and and GE Healthcare offer an example of the importance of empathy in patient care.
We Support and offer training to GP Practices, NHS Hospitals, Out of Hours Service and Private Medical Centres aiming to achieve a better all round understanding of everyone's role in the Healthcare sector.
Support your staff by offering the best possible training to represent your business. We deliver results through people and fully understand the dedication and hard work that a receptionist does.
Our Customer focused training is on measuring progress, challenging assumptions, broadening thinking and our courses reflect many years of experiences in multiple customer facing industries.
Communication is the key to making your organisation work. So why is it one of the most common problems we come across? We offer Communication Skills Training Courses highlighting areas where this can breakdown and how to avoid it.
Keep your promise - Phone back when you say you will.
Communication is vital; let people know what is happening at all times. Return their calls, even if it is just to say “I am still dealing with your query”.
→ MoreStaff Appraisals
If you use the appraisals right you can and will get so much more from your team..
→ MoreSupporting The Receptionist
Do you have regular contact with new Receptionists? Do you have any idea if they are struggling with any aspects of their role?
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