Reception Training Courses

- Our Training Courses can be applied to any industry including the medical and hospitality sectors as we cover a range of courses from data protection, telephone skills, disability awareness and more. Click to find out more about all of our training courses -

Receptionists Training

The Reception Training course is ideal for new receptionists or those in need of a refresher course.
More information on New Receptionists Training

Supervisor Training

Reception Training provide training for management too. Managerial effectiveness is a crucial element in the running of any organisation.
Supervisor / Team Leader Training Courses

Train the trainer

Reception Training can provide you with the skills to develop training programmes for your own staff.
Contact us for more information on this course

Training for Reception Staff

Our Courses Provide the right skills for front of house staff

Welcome to Reception Training. We provide a number of training courses to benefit frontline reception staff and provide them with the skills to handle a variety of day to day challenging situations.

Our programmes cover all aspects from handling difficult situations through to data protection and we can evaluate your business requirements and design the best training package to suit your staff around any areas that need improving.
We deliver results though people and we firmly believe that supporting your staff with the correct training will result in measurable results for your company.

We don't just talk the talk, having both experience on the front line as well as management we appreciate the difficult balance of staff morale and the business focus of the managers.

Customer Service Focused Training

Our aim is to give your Receptionists, Secretaries and Administrators a better understanding of their role and their responsibilities and to support them through the correct procedures working in a busy Reception/ office environment. Your Admin staff are the ambassadors of your organisation, they will give an impression the moment they answer the phone or greet a patient or visitor at the front desk. Get it right and its gives a good impression - getting it wrong is just not acceptable.

Healthcare Service

These interesting videos by the Cleveland Clinic and and GE Healthcare offer an example of the importance of empathy in patient care.

We offer support to the NHS and Private Healthcare Sector

We Support and offer training to GP Practices, NHS Hospitals, Out of Hours Service and Private Medical Centres aiming to achieve a better all round understanding of everyone's role in the Healthcare sector.

We provide training to the hospitality Sector

Support your staff by offering the best possible training to represent your business. We deliver results through people and fully understand the dedication and hard work that a receptionist does.

Broaden thinking with training

Our Customer focused training is on measuring progress, challenging assumptions, broadening thinking and our courses reflect many years of experiences in multiple customer facing industries.


Communication is the key to making your organisation work. So why is it one of the most common problems we come across? We offer Communication Skills Training Courses highlighting areas where this can breakdown and how to avoid it.

Recent Blog Posts

Keep your promise - Phone back when you say you will.

Communication is vital; let people know what is happening at all times. Return their calls, even if it is just to say “I am still dealing with your query”.

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Staff Appraisals

If you use the appraisals right you can and will get so much more from your team..

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Supporting The Receptionist

Do you have regular contact with new Receptionists? Do you have any idea if they are struggling with any aspects of their role?

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